Skip to Content
Ethics and compliance

Queries and Reports Channel

ECOBASICS BIO makes this channel available to communicate queries, doubts or possible breaches related to business ethics, regulatory compliance and responsible conduct.

An open and confidential channel

This channel is available to the company’s staff and also to third parties related to the organisation, such as customers, suppliers and business partners.

01

Purpose of the channel

In order to ensure that all activities of ECOBASICS BIO SL comply with our Corporate Business Principles, the Business Code of Conduct, internal regulations and current legislation, we make this communication channel available.

02

Who can use it

The Queries and Reports Channel is available to the company’s staff and to third parties related to theorganisation, such as customers, suppliers and business partners.

03

Queries and communications

Through this channel, doubts or queries regarding Business Ethics and Compliance may be raised, as well as indications or reasonable suspicions of breaches in this area.

04

External channels

ECOBASICS BIO also informs users of the existence of external channels before the competent authorities, depending on the type of infringement to be reported. However, this internal channel is the preferred route.

Confidentiality and protection: communications received will be handled in accordance with the principles of good faith, confidentiality, protection of the reporting person and regulatory compliance.
How the channel works

How does it work?

Our Queries and Reports Channel is available 24 hours a day, 365 days a year to communicate queries, doubts or possible breaches confidentially.

Recommended information for the communication

01

Registration of the communication

Access the web form and register the query or report with the available information.

02

Detailed description of the facts

In the case of reports, it is important to indicate what happened, who is involved, when it occurred and how the facts developed.

03

Supporting documentation

Whenever possible, it is recommended to provide evidence or supporting documentation that facilitates the analysis of the communication.

Confidential treatment: all communications received will be managed in accordance with the principles of confidentiality, good faith, protection of the reporting person and regulatory compliance.

(*) Reports submitted via web form, telephone call or through the App are received through an external service provider, People Intouch B.V. This provider offers the highest guarantees of confidentiality, data protection and secrecy of communications, as well as an additional guarantee in the event that the reporting person wishes to remain anonymous.